Refund & Returns
Last updated: July 15, 2026
1. Overview
At askdrlinda.com, your satisfaction matters to us. Please read this policy carefully before making a purchase or booking, as different rules apply depending on the type of service or product purchased.
2. Consulting & Appointment Services
Cancellations made 48+ hours in advance:
- Full refund issued to your original payment method within 5–10 business days.
Cancellations made less than 48 hours in advance:
- A cancellation fee of up to 50% of the session cost may apply.
- You may opt to reschedule at no additional charge (subject to availability).
No-shows:
- No refund will be issued for missed appointments without prior notice.
Completed sessions:
- Refunds are not available for consultations that have already taken place, except in cases where a service was not delivered as described.
3. Digital Products & Online Courses
Due to the nature of digital content, all sales of digital products, downloadable materials, and online courses are final once access has been granted.
Exceptions may be made if:
- The content was not delivered or accessible due to a technical error on our end.
- You contact us within 7 days of purchase and have not accessed the material.
4. Physical Products
If you received a physical product that is:
- Damaged or defective – Contact us within 7 days of delivery with photos and we will arrange a replacement or full refund.
- Incorrect item – We will cover return shipping and send the correct item at no extra cost.
- Change of mind – Items may be returned within 14 days of delivery, unused and in original packaging. Return shipping costs are the customer’s responsibility.
Refunds for physical products are processed within 5–10 business days of receiving the returned item.
5. How to Request a Refund or Return
To initiate a refund or return, please contact us at:
📧 [your contact email] 🌐 askdrlinda.com
Please include:
- Your full name
- Order number or booking reference
- Reason for the refund/return request
- Photos (if applicable, for damaged/defective items)
We aim to respond to all requests within 2 business days.
6. Refund Method
Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider (typically 5–10 business days).
7. Non-Refundable Items
The following are non-refundable:
- Completed consultation sessions
- Downloaded or accessed digital products
- Gift cards
- Sale or discounted items (unless defective)
8. Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated date.
9. Contact Us
For any questions about refunds or returns:
askdrlinda.com 📧 [your contact email] 🌐 askdrlinda.com
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